Customer Service Page

Contact Us Information

Customer Service

Our primary method of communicating with customers is through direct email correspondence: replying to the confirmation email or via the forms we provide on our site.  We do not have a sales staff to make calls and repeat the information that we already have posted on our web pages.  It is your responsibility to read the information and make your own decision.

Do not use the forms below to ask us about detailed licensing requirements provided by state agencies, such as reciprocity, whether or not you need a bond or the amount of licensing fees. Please keep in mind that we are not the exam provider or the licensing agency; we offer study materials.

It is your responsibility to find the agency's web site and/or contact information and research ALL of the requirements of your license thoroughly.  We do provide contact information for state licensing agencies and exam providers on most of our trade pages as a courtesy.  This information is subject to change without notice; while we endeavor to maintain current links for your convenience, the state licensing agencies and exam providers do not notify us if they make changes; if you find a link is not working, we will appreciate it if you take a moment to complete the General Inquiry form below.

If you use our forms, please limit you inquiries to these issues:

  • Multi-state/trade discounts.
  • Classifications/trade shown as not being offered on our trade pages.  (We may be able to create a custom order by researching the license requirements of your trade.)
  • If you haven't received your order within the time specified in the confirmation email.
  • If you haven't received a “Please Confirm Your Order and Contact/Shipping Information” email.
  • Problems using the website.

Please, report your issues immediately and provide all of the information requested above.  Our responses will be delayed if the information related to your files has already been archived.

Please use the appropriate form to communicate your needs:

Customer Service and General Inquiries
Customer Assistance Form

Find out if materials are available for purchase
Resuest Availability

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