General Information

Contact Us Information

Customer Service

Our primary method of communicating with customers is through direct e‑mail correspondence — by either replying to the confirmation e‑mail you were sent, or by responding to forms provided on our web site.

Our Customer Service Form should only be used for questions relating to our study materials.  Questions relating to such subjects as licensing requirements, reciprocity, bonds, licensing fees, or other such subjects, should be directed to your state’s exam provider or licensing agency.

As a courtesy, we provide contact information for state licensing and exam providers on our state pages whenever possible.  This information, however, is subject to change without notice.  State licensing agencies and exam providers do not notify us when they make changes to licensing requirements.

While we endeavor to maintain current links for your convenience, it is ultimately your responsibility to locate and/or contact the licensing agencies and exam providers, and have a thorough understanding of all the requirements needed to take your exam.

If you find a link to a state licensing agency or book source that is not working, we would appreciate it if you take a moment to complete the form below using the option “I'm reporting a bad link”.

If you do find it necessary to use our forms, please limit you inquiries to the following subjects:

  1. E‑mails that cannot be received (blocked, marked as spam).
  2. Study materials shown as “not being offered” on our trade pages.
  3. Orders that have not been received within the time specified in the confirmation e‑mail.
  4. Non-receipt of your “Please Confirm Your Order and Contact/Shipping Information” e‑mail.
  5. Problems using the web site.

If you received the wrong files or files that won't open, please report immediately!

Please use the button below to fill out the request form:

Customer Service Form
Follow links to state trade pages
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