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Frequently Asked Questions
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If I order today, when will my order be processed and shipped? |
| Most orders are packaged and shipped within ten (10) days (or less) of receiving an order. Shipments are sent out on Mondays. The worse case scenario of receiving your materials would be if you placed your order on a Tuesday. The Postal Service tells us to expect delivery between 2-3 business days. It has been our experience that the Postal Service meets or exceeds their delivery quotation. This may not always be the case; especially during high volume periods like November and December. You should allow for observed postal holidays. If you're not sure when these days occur, check the USPS site HERE. |
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Are orders shipped on the same day I receive my confirmation? |
| No. Since our study material is customized to your specific needs, we need a reasonable amount of time to prepare your package. Depending on the state and trade, it may take up to seven (7) days to prepare you materials. This is why it is imperative that you order far in advance of an exam date. We recommend that you start preparing for your exam at least three (3) weeks (or more) before an exam date. If you believe that your order is late, please allow a three (3) day window of time before you start calling or emailing about your order. | |
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What are the qualifications of your instructors? |
| We have more than thirty (30) years experience in the construction industry. Our instructors have been on staff at a local Vocational Institute working hand-in-hand in their apprentice training programs for more than eight (8) years. Our technical and communication skills are the highest. ContractorExam.com has been presenting lectured seminars since the year 2000. We have a proven track record. | |
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Do you offer overnight or expedited shipping? |
| No. We have offered this service in the past and found that it encouraged "last-minute" shoppers who doomed themselves to failure on an exam. We will assume no liability for poor study habits. | |
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If I buy your study materials, will the questions that I receive be the same questions that are on the test? |
| No. The exact text of the exam questions are copyrighted and owned by either the state or the exam administrator. We write our study questions to follow the state suggested reference books and statutory code. It would be a violation of copyright law if we were to make any attempt to answer questions about specific questions that would appear on an exam. | |
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If I memorize your questions, will I pass my test? |
| No. Study our questions so that you are familiar with the material and able to access the information needed to pass your exam. Our study system will teach you how to read a question and know where to find the information to answer it. Remember that most exams are open book. You are allowed to either take a state approved trade reference book into the exam or they will provided by the exam proctor. Contracted administrators such as Prometric and PSI have strict rules about making notes in reference books. Your personal copy may be confiscated at the door. Make sure you read the candidate bulletin carefully BEFORE you show up for your exam so that you don't end up re-paying exam fees. | |
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What is your passing rate when someone completes your study system? |
| We could say that we have over 99% pass rate when you follow our study system. We will do whatever it takes to help you pass your exam. | |
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How does your software work? |
| Our software is designed for use with Windows 98, 2000 and XP. We do not guarantee use with Vista. For more information on our software, go HERE. | |
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If I cancel my order is there a restocking fee? |
| Yes. We do charge a 15% restocking fee. The reason for this is that when you place an order we create a unique study system that is formulated just for you. This takes time and if an order is canceled we are not able to resell the materials. | |
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What is your refund policy? |
| For more information on how to obtain a refund, go HERE. | |
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What if I never receive my order? |
| Our orders are sent by USPS priority mail with signature confirmation, which means that the Postal Service only delivers during business hours. There must be a recipient for the Postal Service to leave the package. If there is no one there to receive the package, the carrier will leave a note and return the package to the Postal Office. Usually, they will make three (3) attempts before returning the package to the sender. When there is no recipient at the address listed, the package will be held at the Postal Service and it is the recipients responsibility to pick up the package. Once the package is shipped, we defer all responsibility of the package to the Postal Service and the recipient. Should the Package be returned to our fulfillment center, we reserve the right to charge a 30% restocking fee if the package is not claimed. |
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Does it matter what version of a code book (i.e. 2003, 2006) the questions are sourced from in your study materials? |
| Most exams are open book exams. Our main goal is to teach you how to access the information in the codebook. The material has only minimum changes between editions. If the material you receive is from an earlier edition, we reassure you that the information is still in there, but with a different reference (i.e., paragraph or page number). Changes made in corresponding editions are usually minimal but contain the relevant portions. Our instructors are constantly reviewing our materials to change any and all flaws in the references or changes in the code. | |
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Why haven't I received a reply to my email request? |
| We do our best to answer all emails within four (4) business days of receipt. Usually emails will be answered the same day as they come in. Sometimes there are circumstances that do not allow us to answer emails on the same day. If you have not received a reply after two (2) business days, check to see that our emails are not being directed into your junk (bulk) email folder or rejected by your spam blocking software at the server level. If you are using web mail like Yahoo or Hotmail, you will find the spam settings in one of the user menus or buttons. If you're using POP3 mail with Outlook Express, Thunderbird or Eudora, you must access your mail through the web interface provided by your ISP to check your spam settings and find your junk mail folder. |
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I know that a question in one of the items you sent is wrong. What do I do? |
| If you have found a mistake that you would like us to look into, please fill out our online form for each question. Go HERE to access the feedback form. | |
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If I don't read this page, will I be held responsible for it's contents? |
| Yes. It has been shown in credit card disputes that the the card holder is responsible for published policies herein. | |
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Why is PayPal telling me to use another credit card? |
| Unfortunately, PayPal has decided that they don't want customers to use their site for a payment more than two times with the same credit card before they have you create an account. They say this reduces fraudulent use of card numbers. You may have to wait three days while PayPal is verifying your bank account information to attempt another order. There ARE advantages to having a PayPal account. You can send anyone an invoice via email and they can make a payment to you even though you don't have a merchant credit card processing account. There are many sites now accepting PayPal for payment. Also, you can create throw away credit card numbers for one time use on web sites if you feel uneasy about giving a number that someone could steal. The biggest advantage to using PayPal is that the sites you buy from never see your bank or credit card information (even us!). All they know is that they have been given a credit in their account, your shipping information and the name(s) of the items you bought. |
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Why can't I see my shopping cart when I click the PayPal button labeled "View Cart"? |
| When you use an "Add to Cart" button provided by PayPal, this will cause your browser (program used to view web pages) to open a separate window (or tab) but not necessarily switch your view to this new window (or tab). Look for another open window (or tab) labeled "Your Shopping Cart - PayPal." This is especially true if you switch back to the page where you just clicked an "Add to Cart" button and added another item or jumped to another area of our site like the individual video purchase page and added an item. You would then have to find the window (or tab) where your cart was displayed. |
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