Our Refund Policy

Refunds are available for those individuals who have purchased our study system (the "Bundle" or the "Package"), studied our materials, taken the test, and failed their examination. *

As always, any defective items will be replaced at no charge.

When requesting a refund, the following procedure must be followed, or the processing of your refund request will be delayed:

     1. Complete our Study System

     2. Take your examination

     3. Fail the test

     4. Obtain a Returned Merchandise Authorization (RMA) code from:   

     5. Mail all of the following:

          A. Practice Tests showing all questions answered

          B. Tutorial

          C. Video Course(s)

          D. Software (for individuals who purchased the Package)

          E. A legible copy of your report from the testing agency
                showing "notice of failure"

     6. RMA must appear on outside of package or package will be refused.

     7. Refund will be for 70% of original invoice amount, not including shipping.

     8. Call our customer service number above for a mailing address and how to fill out
            your shipping label.

* If conditions are not met, we reserve the right to refund an amount that is less than the quoted refund.  We must be sure that every effort was made to study all the materials supplied and that the reason for failure was not the fault of inadequate study on the part of the student.