Customer Service Page

Refund Policy

At the present time, we are dealing with refunds on a case-by-case basis, depending on your situation, what you ordered and the accuracy of the content.

Any defective files will be replaced at no charge (files that won't open on a desktop or laptop computer).

When requesting a refund, be prepared to provide the following information:

  • Your order number (found in your emailed receipt)
  • A list of questions (or range) you are reporting as defective and the file type (comprehensive tutorial or practice test)
  • If you are reporting questions that are not based on current reference books, we'll need specific examples of a few questions and their revelance to old books or state codes

Keep in mind that after you send us this information, it may take us a few days to analyze the files we sent you for content errors or other problems.  After we do our analysis, we may decide that a partial refund is justified or that there was a major change in the book list like a state changing code versions.  In that case, we usually tag the study materials as “unavailable” on the site and issue you a full refund.

About Reference Books not Included in Sample Questions

We do our best to included content from the books listed on our exam pages.  When we don't include content from a book (reference), we usually add a notation with a list of reference numbers that we are not including.  This usually happens for one of the following reasons:

  • The price of the book is not cost effective to us (only used for one state and a few trades)
  • The book went “out of print” (common for Louisiana and Hawaii exams)
  • Proprietary documents that are not national standards for contractor licensing (ASTM, ANSI, ASME, AIA, etc.).  These documents are outrageously priced ($300 for a 25 page booklet!)

Doing Your Own Research Before Making a Purchase

We can not stress enough how important it is for you to do your research before making a purchase including:

  • Contacting your state or local licensing agency to determine the cost of getting your license including fees you wouldn't expect like fingerprinting and background checks
  • Evaluating the total cost of your books which can sometimes run over a thousand dollars
  • Downloading the exam bulletin from the testing company's web site or the state licensing agency if the exam is done by a state that doesn't use a third party contractor (CA, CO, FL, IL, LA, OR).

About Funds Being Returned to Your Bank or Credit Card Account

The majority of web sites that accept electronic payments (and bank cards) are forced to use a third party payment processor like PayPal, Stripe, Authorize.net.  These processors have no control over funds being transfered between banks.

Refund transfers usually happen between 5 to 10 business days, depending on how long the banks decide to hold funds.

(updated Sep. 27, 2017)

Copyright Notice