Customer Service

Hours of Operation

Days and Hours of Operation

Operational hours are seasonal.  Currently, our hours of answering e-mails is usually beteween 10:00am and 6:00pm, Pacific time.

The following list shows 2023 bank holidays that we do not make calls or answer emails:

  1. New Year's Holiday (December 31st and January 1st)
  2. Martin Luther King, Jr. Day (January 16th)
  3. Memorial Day (last Monday of May)
  4. Independence Day (July 4th)
  5. Labor Day (first Monday of September)
  6. Veteran's Day (November 11th)
  7. Thanksgiving Day (last Thursday of November)
  8. Christmas Holiday (December 24th & 25th)

The list above also reflects banking, postal and exam holidays.  Generally, your exam will not be scheduled for any of these days.

If a holiday falls on a Friday or weekend, your email may not be processed until the following Monday.

Updated:  12/26/22

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