Customer Service

Hours of Operation

Days and Hours of Operation

We do not maintain a physical office.  We check emails several times throughout the day depending on our research schedule.  This means that you may receive a reply at any time of the day or, on a weekend.  We attempt to get your questions answered within twenty-four (24) hours.

The following list shows recognized 2024 bank holidays that may delay a response:

  1. New Year's Holiday (December 31st and January 1st)
  2. Martin Luther King, Jr. Day (January 16th)
  3. Memorial Day (last Monday of May)
  4. Independence Day (July 4th)
  5. Labor Day (first Monday of September)
  6. Veteran's Day (November 11th)
  7. Thanksgiving Day (last Thursday of November)
  8. Christmas Holiday (December 24th & 25th)

The list above also reflects banking, postal and exam holidays.  Generally, your exam will not be scheduled for any of these days.

If a holiday falls on a Friday or weekend, your e‑mail may not be processed until the following Monday.

Updated:  4/28/24

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