Customer Service

Hours of Operation

Days and Hours of Operation

Operational hours are seasonal.  Currently, our hours of answering e-mails is usually beteween 9:00am and 7:00pm, Pacific time.

Why don't we have a number to call?  We’ve tried providing this many times and unfortunately, it was abused.  Instead of reading the info on the web site, people would call us to repeat the information already posted on the site.

We prefer to use email because, generally, customers don‘t answer calls from unrecognized numbers (telemarketer abuse).

The following list shows 2022 bank holidays that we do not make calls or answer emails:

  1. New Year‘s Holiday (December 31st and January 1st)
  2. Martin Luther King, Jr. Day (January 17th)
  3. Memorial Day (last Monday of May)
  4. Independence Day (July 4th)
  5. Labor Day (first Monday of September)
  6. Veteran's Day (November 11th)
  7. Thanksgiving Day (last Thursday of November)
  8. Christmas Holiday (December 24th & 25th)

The list above also reflects banking, postal and exam holidays.  Generally, your exam will not be scheduled for any of these days.

If a holiday falls on a Friday or weekend, your email may not be processed until the following Monday.


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