Customer Service

Contact Us Information

Customer Service

Our primary method of communicating with customers is through direct e‑mail correspondence — by either replying to the confirmation e‑mail you were sent, or by responding to forms provided on our web site.

Our Customer Service Form should only be used for questions relating to our study materials.  Questions relating to such subjects as licensing requirements, reciprocity, bonds, licensing fees, or other such subjects, should be directed to your state or local licensing agency.

As a courtesy, we provide contact information for state licensing and exam providers on our state pages whenever possible.  This information, however, is subject to change without notice.  State licensing agencies and exam providers do not notify us when they make changes to licensing requirements.

While we endeavor to maintain current links for your convenience, it is ultimately your responsibility to locate and/or contact the licensing agencies and exam providers, and have a thorough understanding of all the requirements needed to take your exam.

If you do find it necessary to use our forms, please limit you inquiries to the following subjects:

  1. The availability of materials shown as “Not Being Offered” on our trade pages
  2. Orders that have not been received within the time specified in the confirmation e‑mail
  3. You did not receive an email titled “Please Confirm Your Order #xxxxx” e‑mail in the time specified on the “Thank You for Your Order” web page
  4. Problems using the web site such as links that go to a missing page (404 error)

If you received the wrong files or files that won't open, please report immediately!

Please use the button below to fill out the request form:

Customer Service Form

Our mailing address for receiving legal documents is:

Exam Prep Systems LLC
9445 Coors Blvd NW #169
Albuquerque,  NM  87114

You can call our business contact number ONLY IF YOU‘RE HAVING PROBLEMS USING OUR CONTACT FORM:

(505) 585-3300

Before you call this number, please spend time on our site and be familiar with the information we‘ve included about our products such as:

  1. How we write our questions
  2. Product descriptions
  3. If you'll be receiving books or printed materials (FAQ #7)

If you don‘t leave a message with the following information, you won‘t receive a call back:

  1. Your return phone number
  2. First name
  3. Your licensing jurisdiction (state, city or county)
  4. License name (make sure the name matches what is found on our trade pages.  Example: in some states, there are six or more exams that have the name “Plumber” or “Electrician”)

This is not the number to call for general licensing advice like “How do I apply for a license?” or “How do I schedule my exam?”

Follow links to state trade pages
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