Operational hours are seasonal. Currently, our hours of answering e-mails is usually beteween 10:00am and 6:00pm, Mountain Time (12:00pm and 8:00pm Eastern).
Why don't we have a number to call? We’ve tried providing this many times and unfortunately, it was abused. Instead of reading the info on the web site, people would call us to repeat the information.
We prefer to use e‑mail because, generally, customers don‘t answer calls from unrecognized numbers (telemarketer abuse).
The following list shows 2022 bank holidays that we do not make calls or answer emails:
The list above also reflects banking, postal and exam holidays. Generally, your exam will not be scheduled for any of these days.
If a holiday falls on a Friday or weekend, your e‑mail may not be processed until the following Monday.