Customer Service

Hours of Operation

Days and Hours of Operation

The hours of answering e-mails, replying to confirmations, and sending orders is usually beteween 10:00am and 10:00pm, Pacific time (1:00pm and 1:00am Eastern).

Generally, we are available weekdays (and most weekends) to answer e-mails and make phone calls if there is a problem with your order.

We prefer to use email because, generally, customers don‘t answer calls from unrecognized numbers (telemarketer abuse).  This causes us to waste time making calls to resolve the same issue.

The following list shows 2020 bank holidays that we do not process orders:

  1. New Year‘s Holiday (December 31st and January 1st)
  2. Memorial Day (last Monday of May)
  3. Independence Day (July 4th)
  4. Labor Day (first Monday of September)
  5. Veteran's Day (2nd Monday in November)
  6. Thanksgiving Day (November 24th)
  7. Christmas Holiday (December 24th & 25th)

The list above also reflects banking, postal and exam holidays.  Generally, your exam will not be scheduled for any of these days.

If the holiday falls on a Friday or weekend, your order will not be processed until the following Monday.

Planning Around Holidays

You should not be placing an order at the last minute.  If you placed an order after operating hours or on a Friday preceding a holiday weekend, you probably won't receive a confirmation email until the following Tuesday.  Depending on how long it takes for you to reply, you may not receive your study materials until the following Wednesday after a holiday.

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