Customer Service

Thank You For Your Order!

Your payment and order information has been received and processed.

You will receive an e‑mailed copy of your order form.  The subject of the email will contain the product type such as “Business and Law Practice Exam” or “ICC Local & NS Practice Exams”.

Shortly thereafter that, you will receive an order confirmation request with your ORDER NUMBER in our invoicing system to confirm that we have the correct exam name.  This e‑mail also tests our ability to send your files and/or download links.  If you delay responding to this confirmation e‑mail, it could slow the process of getting your products to you (especially on a holiday or weekend).

For other questions regarding the time it takes to receive files, refer to the FAQ button below:

Frequently Asked Questions

If you do not receive an e‑mail with the form information within four hours, it could mean that your e‑mail provider, or company mail server, has blocked our emails.  Be sure to check your SPAM or JUNK folder and mark our e‑mails as “not spam” (or junk).  If you‘re using a company e‑mail, you'll have to contact your I.T. department for instructions on how to receive our e‑mails.

If you're not receiving ANY of our e‑mails, you'll probably need to “white list” our domain using the instructions from the link below:

How to white-list an e‑mail address

If you are still having problems, you may e‑mail us directly at this address:

cust.service [at]

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